Houstonians' ease of interaction with city government is easier than you might expect. Houston services a 311 call center that addresses all questions from pothole complaints to "What's going on in my neighborhood?" The call center has been in place for nonemergency calls since 2001. The support staff of eighty-six helpful customer service representatives handle calls from 6 a.m. to midnight, seven days a week to assist Houstonians.
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